A ranked list of the issues in your feedback, named and counted, with the quotes behind each one.
Clustered since the iOS 19 rollout. Face ID hangs indefinitely on iPhone 15 Pro, and the app freezes before users can sign in. Volume has tripled in seven days.
Since the last pricing change, users describe 8+ second spinners on the pay button. Concentrated in the 5-9pm window; some give up and try again later.
Most of your feedback is customers raising the same issues in different words. Themes does the grouping for you. Sunbeam reads every piece of feedback, puts what means the same thing together, and turns thousands of comments into a short list of named issues, each one backed by the quotes behind it.
Once you have a named list of issues, you can actually work with your feedback. Sort by volume to see what's biggest. Score by impact to see what's costing you. Filter by segment to see what one group is raising. Track any issue over time. Give every team the same view, so everyone argues about the same things.
You don't maintain a taxonomy. You don't tag anything by hand. When customers start talking about something new, a feature you just shipped, a competitor they're comparing you to, a regulation changing, Sunbeam picks it up and names it on its own.
