Pull your existing feedback into Sunbeam without changing how your team works
Sunbeam connects to Zendesk, Intercom, Qualtrics, your CRM, your call transcripts, CSVs, and anything else you can reach with a webhook, and runs the same analysis over all of it.
Most companies already collect a lot of feedback, whether in support tools like Zendesk and Intercom, in survey platforms like Qualtrics, in CRM records, in recorded sales calls, in spreadsheets, or in internal systems that predate any of those. Sunbeam meets you wherever that data already lives and pulls it in without asking you to migrate anything or change how your team works.
Every source plugs into the same analysis as everything else in Sunbeam, so a ticket from Zendesk ends up in the same themes as a review from the App Store or a response from an Asklet conversation, and a row from a CSV lands next to a line from a call transcript. The analysis does not care where the text came from, only what the text actually says.
For the sources Sunbeam does not have a native integration for yet, there is a webhook that accepts feedback in whatever shape you can send it in, which means any system capable of making an HTTP request can stream data into Sunbeam in real time.