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UK car insurance
UK car insurance · Trustpilot
Aviva
Looks fine in aggregate; the complaints layer is where it breaks (-91).
- Overall NPS
- +30
- Weakest area
- Complaints(-91)
From 1,000 Trustpilot reviews
View live dashboard →UK car insurance · Trustpilot
Direct Line
Wins you on the quote, judged at renewal (the loyalty penalty).
- Overall NPS
- +52
- Weakest area
- Car Insurance Renewal(+14)
From 1,000 Trustpilot reviews
View live dashboard →UK car insurance · Trustpilot
Saga
People beat process: agents deliver, automated admin undoes it.
- Overall NPS
- +38
- Weakest area
- Complaints(-69)
From 871 Trustpilot reviews
View live dashboard →UK car insurance · Trustpilot
Hastings Direct
Cheap to join, breaks at the exit (telematics cancellations).
- Overall NPS
- +50
- Weakest area
- Cancellation(-72)
From 1,000 Trustpilot reviews
View live dashboard →UK car insurance · Trustpilot
esure
Best-in-cohort buying, the claim is where it collapses.
- Overall NPS
- +52
- Weakest area
- Claims(-66)
From 1,000 Trustpilot reviews
View live dashboard →UK car insurance · Trustpilot
Admiral
Wins on price; the claims handoff to third parties is the damage.
- Overall NPS
- +56
- Weakest area
- Claims(-46)
From 1,000 Trustpilot reviews
View live dashboard →UK car insurance · Trustpilot
Marshmallow
Insurtech with no human fallback when the AI can't help.
- Overall NPS
- +32
- Weakest area
- Queue Management(-65)
From 1,000 Trustpilot reviews
View live dashboard →UK car insurance · Trustpilot
LV=
Strong overall; communication dips into bot-reply complaints and renewal hikes.
- Overall NPS
- +54
- Weakest area
- Communication(-6)
From 1,000 Trustpilot reviews
View live dashboard →UK car insurance · Trustpilot
Swiftcover
No-claims-proof rejections trigger cancellations and fees.
- Overall NPS
- +57
- Weakest area
- No-Claims Proof(-70)
From 665 Trustpilot reviews
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UK energy
UK energy · Trustpilot
British Gas
The healthy counterweight at +96: proof Sunbeam reads strong brands too, not just hit pieces.
- Overall NPS
- +96
- Weakest area
- Heating System(+58)
From 1,000 Trustpilot reviews
View live dashboard →UK energy · Trustpilot
OVO Energy
Service and engineers carry it to +92; refunds are the one soft spot (+18).
- Overall NPS
- +92
- Weakest area
- Refunds(+18)
From 1,000 Trustpilot reviews
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UK telecoms
UK telecoms · Trustpilot
BT
Engineers earn the goodwill, the monthly bill burns it (-97).
- Overall NPS
- -18
- Weakest area
- Monthly Bill(-97)
From 1,000 Trustpilot reviews
View live dashboard →UK telecoms · Trustpilot
Virgin Media
Praised at the door, almost beyond rescue on hold (-99).
- Overall NPS
- -65
- Weakest area
- Wait Times(-99)
From 1,000 Trustpilot reviews
View live dashboard →UK telecoms · Trustpilot
TalkTalk
The odd good agent can't offset bills at -92.
- Overall NPS
- -65
- Weakest area
- Bills and Invoices(-92)
From 912 Trustpilot reviews
View live dashboard →UK telecoms · Trustpilot
Vodafone
Loved in store (+92), unanimously rejected by the AI bot (-100).
- Overall NPS
- -10
- Weakest area
- AI Bot(-100)
From 1,000 Trustpilot reviews
View live dashboard →UK telecoms · Trustpilot
Sky
Sells the deal well (+33), can't keep the Wi-Fi on (-100).
- Overall NPS
- -33
- Weakest area
- Wi-Fi(-100)
From 1,000 Trustpilot reviews
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UK gyms
UK gyms · Trustpilot
PureGym
Staff and classes carry the score; the cancellation flow is where it breaks (-74).
- Overall NPS
- +44
- Weakest area
- Membership Cancellation(-74)
From 764 Trustpilot reviews
View live dashboard →UK gyms · Trustpilot
The Gym Group
Friendly staff hold a thin overall 9; PIN access bottoms out at -100.
- Overall NPS
- +9
- Weakest area
- PIN Access(-100)
From 296 Trustpilot reviews
View live dashboard →UK gyms · Trustpilot
David Lloyd Clubs
A premium 40 on the floor; refund requests collapse to -83.
- Overall NPS
- +40
- Weakest area
- Refund Requests(-83)
From 1,000 Trustpilot reviews
View live dashboard →UK gyms · Trustpilot
Nuffield Health
Clinicians and classes carry a 42; gym equipment is where it wears thin (-44).
- Overall NPS
- +42
- Weakest area
- Equipment(-44)
From 218 Trustpilot reviews
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UK estate agents
UK estate agents · Trustpilot
Foxtons
An NPS of 28 holds up until you reach deposits, where it falls to -95.
- Overall NPS
- +28
- Weakest area
- Deposit(-95)
From 213 Trustpilot reviews
View live dashboard →UK estate agents · Trustpilot
OpenRent
A healthy 49 overall, but deposit protection drags down to -50.
- Overall NPS
- +49
- Weakest area
- Damage Deposit(-50)
From 621 Trustpilot reviews
View live dashboard →UK estate agents · Trustpilot
Purplebricks
A confident 53 up front, but customer inquiries collapse to -49.
- Overall NPS
- +53
- Weakest area
- Customer Inquiries(-49)
From 1,000 Trustpilot reviews
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