See Sunbeam on real reviews

UK car insurance · Trustpilot

Aviva

Looks fine in aggregate; the complaints layer is where it breaks (-91).

Overall NPS

+30

Weakest area

Complaints (-91)

From 1,000 Trustpilot reviews

UK car insurance · Trustpilot

Direct Line

Wins you on the quote, judged at renewal (the loyalty penalty).

Overall NPS

+52

Weakest area

Car Insurance Renewal (+14)

From 1,000 Trustpilot reviews

UK car insurance · Trustpilot

Saga

People beat process: agents deliver, automated admin undoes it.

Overall NPS

+38

Weakest area

Complaints (-69)

From 871 Trustpilot reviews

UK car insurance · Trustpilot

Hastings Direct

Cheap to join, breaks at the exit (telematics cancellations).

Overall NPS

+50

Weakest area

Cancellation (-72)

From 1,000 Trustpilot reviews

UK car insurance · Trustpilot

esure

Best-in-cohort buying, the claim is where it collapses.

Overall NPS

+52

Weakest area

Claims (-66)

From 1,000 Trustpilot reviews

UK car insurance · Trustpilot

Admiral

Wins on price; the claims handoff to third parties is the damage.

Overall NPS

+56

Weakest area

Claims (-46)

From 1,000 Trustpilot reviews

UK car insurance · Trustpilot

Marshmallow

Insurtech with no human fallback when the AI can't help.

Overall NPS

+32

Weakest area

Queue Management (-65)

From 1,000 Trustpilot reviews

UK car insurance · Trustpilot

LV=

Strong overall; communication dips into bot-reply complaints and renewal hikes.

Overall NPS

+54

Weakest area

Communication (-6)

From 1,000 Trustpilot reviews

UK car insurance · Trustpilot

Swiftcover

No-claims-proof rejections trigger cancellations and fees.

Overall NPS

+57

Weakest area

No-Claims Proof (-70)

From 665 Trustpilot reviews

UK energy · Trustpilot

British Gas

The healthy counterweight at +96: proof Sunbeam reads strong brands too, not just hit pieces.

Overall NPS

+96

Weakest area

Heating System (+58)

From 1,000 Trustpilot reviews