Play Store rating
4.4
Know exactly what's driving your App Store and Play Store rating
Sunbeam pulls every review as it is posted, analyses it into the same themes and impact scores as your other feedback, and tells you which issues are pushing your rating up or down in every market you operate in.
Crashes on launch since v5.1
284 Two new crash signatures appeared in the fortnight after the 12 April release, concentrated on older Pixel devices. Dragged your Play Store rating from 4.6 to 4.4.
- Opens for two seconds then dies. Can't even get past the splash screen since the update. - Play Store, 1 star
Checkout hangs on iOS 18.4
96 Pay button spins indefinitely after confirming. Users give up, try again later, and end up with duplicate orders. Only appears on iOS 18.4 devices.
- Paid three times for the same thing because the app kept freezing on pay. Refund took a week. - App Store, 1 star
Your App Store and Play Store rating is a business metric, not a vanity number, and it is made up of thousands of small stories your customers tell in public every day. Sunbeam pulls every review as it appears, across every market and every app version, and runs the same analysis over it as over the rest of your feedback.
That means your star rating becomes a metric you can actually debug, and you can see exactly which themes are pushing it up or down. The kind of answer you get is something like "the last release moved your rating from 4.6 to 4.4 because two new crash reports started appearing in the fortnight after the update went out." You can slice reviews by platform, country, app version, star level, customer segment, or anything else that helps answer the question of why the rating is what it is.
Because reviews are pulled continuously rather than imported in batches, change detection works on them the same way it works on everything else, and a new theme surging in one-star reviews gets flagged the moment it is real, not when somebody happens to notice it in the weekly report.