We asked for a callback three times and never heard back.
- Survey response
Analyse your customer feedback and know what to fix first
Upload a CSV of survey responses, support tickets or NPS comments, or connect your review sources. Sunbeam groups them into themes by meaning, scores each one by its impact on your numbers, and builds a model of your product from what customers actually say. No manual tagging, no taxonomy to maintain.
Free tier. No sales call. Used by product, CX and research teams to turn feedback into decisions.
The new reporting view is slower than the old one for daily work.
- Support ticket
Love the product, but onboarding took two weeks longer than promised.
- NPS comment
NPS
18 -60%
CSAT
74 -11.9%
Negative mentions
506 +305%
Trusted by teams that listen
-
-
“It’s been so time consuming to go through all the comments after every survey, but Sunbeam really matches our agenda.”
-
“Really powerful - we can use it for so much. Definitely a step up on the market.”
-
“We’ve tried a couple of things, but not as beautifully condensed and summarised as this.”
-
“We spend weeks every month doing what this does in an instant. Now we can process a lot more feedback.”
-
See exactly what's driving your scores
The new reporting view is slower than the old one for daily work.
- Support ticket
Reporting is glacial during month-end.
- Survey response
+ 612 more comments
Checkout latency is costing 0.56 stars and 4.1% conversion at peak
614
Impact on metric
CSAT ↓ -6 pts
Trending up for 5 weeks across support tickets
- Spinner on the pay button for ages, thought it had crashed.
A model of your product, not a tag cloud
Sunbeam discovers the actors, components and processes your customers describe, and maps how they connect. Other tools sort feedback into buckets. Sunbeam shows you the system behind the scores.
Know what each issue costs
Every theme is scored by its impact on your ratings, in stars or points. You fix the issue that is actually dragging your numbers down, not the one that simply shows up most.
Any source, one platform
Upload a CSV of survey verbatims, NPS comments or tickets, or connect App Store, Trustpilot, Google Maps and more. Collection and analysis in one place, not a stack of tools.
Stop tagging. Start understanding.
Upload your feedback and see your themes, impact scores and product model in minutes. Free tier, no sales call.