Sunbeam

with TripAdvisor

Boost Your Hospitality Ratings on TripAdvisor with Sunbeam

Turn TripAdvisor reviews into a treasure trove of actionable insights. Our analytics rapidly pinpoint where you’re exceeding expectations and where there’s room to improve. By merging AI-driven sentiment analysis with real-time updates, you’ll be fully equipped to provide the guest experiences that make waves on TripAdvisor.
Sift Through Reviews in an Instant
No need to read each comment individually. We’ll cluster them by theme so you can fix glaring issues and amplify the positives.
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Optimise Staff Training
Reveal which areas of service frequently delight or disappoint guests, and create data-driven training programmes.
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Showcase Your Strengths
Emphasise the amenities and services guests adore, both in your promotional materials and on TripAdvisor’s platform.
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Attract More Bookings
Identify the unique selling points that impress your travellers and broadcast them effectively to stand out from the competition.
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Green comment tag

We have been going through a transformation and migrating our platform, which we knew would impact customer experience. We wanted to use Sunbeam to understand what in particular customers were saying, and what we could improve. The tool is great for analysing large amounts of text at scale and getting detailed insights.

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

Green comment tag

"Sunbeam really matches with our agenda... (with other tools) it's just been so time consuming and not a fun task going through all the comments after every survey."

Simone Boksa, People Analytics Lead

Nuuday

Green comment tag

A great use case for Sunbeam for organisations like us is being able to combine and see many sources of text in one place. Like combining feedback from our customers with our employee surveys and transcripts from our customer support. We can then really start using the power of text to make informed decisions.

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

Green comment tag

"Sunbeam was able to deliver exactly what I've unsuccessfully been trying to use Microsoft Copilot for, and what I would have hoped to get from our survey provider"

Purpose Director

40,000 employee manufacturing company

Green comment tag

"What really interests me is that it's pulling data from many sources. We can see 'this is a problem that our customers clearly have' - which then correlates to other topics in the feedback."

Head of HR

Leading Transport Company