SunbeamSunbeam for with Medallia

Elevate your Medallia integration with Sunbeam

Transform your Medallia responses into actionable insights. Our platform integrates seamlessly with your existing Medallia data to reveal crucial themes, trends, and key drivers behind customer satisfaction. Take advantage of AI-driven analysis to quickly identify the areas with the biggest impact on loyalty and profitability.
Save time on reporting
Generate easy-to-share dashboards that show your top insights in plain English. Effortlessly keep teams in the loop.
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Show leadership the financial roi
Convert feedback analysis into revenue-driving strategies, demonstrating direct links between customer experience and profitability.
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Pinpoint pressing issues in seconds
Automatically surface recurring complaints and compliments. Know exactly where to focus your efforts for the biggest improvements in customer satisfaction and retention.
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Make complex data simple
We tidy up text-based responses and highlight sentiment, so you can stop sifting through raw feedback and start making decisions.
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Green comment tag

We have been going through a transformation and migrating our platform, which we knew would impact customer experience. We wanted to use Sunbeam to understand what in particular customers were saying, and what we could improve. The tool is great for analysing large amounts of text at scale and getting detailed insights.

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

Green comment tag

"Sunbeam really matches with our agenda... (with other tools) it's just been so time consuming and not a fun task going through all the comments after every survey."

Simone Boksa, People Analytics Lead

Nuuday

Green comment tag

A great use case for Sunbeam for organisations like us is being able to combine and see many sources of text in one place. Like combining feedback from our customers with our employee surveys and transcripts from our customer support. We can then really start using the power of text to make informed decisions.

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

Green comment tag

"Sunbeam was able to deliver exactly what I've unsuccessfully been trying to use Microsoft Copilot for, and what I would have hoped to get from our survey provider"

Purpose Director

40,000 employee manufacturing company

Green comment tag

"What really interests me is that it's pulling data from many sources. We can see 'this is a problem that our customers clearly have' - which then correlates to other topics in the feedback."

Head of HR

Leading Transport Company