See how Sofitel London St James ranks against other hotels in Westminster

Sofitel London St James presents a mixed experience, particularly highlighted by its exceptional location, which scores a remarkable 93.5, placing it favorably among competitors. The staff also receive high praise, with a net positive sentiment of 86.1, indicating strong customer service. However, the hotel faces challenges in the Room category, scoring slightly negative at -2.4, suggesting that accommodations may not meet guests' expectations. Overall, while guests enjoy the prime location and attentive staff, the room quality appears to need enhancement to elevate the hotel's overall standing.