See how Holiday Inn London Kensington High St. by IHG ranks against other hotels in Kensington and Chelsea

The Holiday Inn London Kensington High St. by IHG faces significant challenges, particularly in the Room category, which received a notably low score driven down by poor feedback on bathrooms and amenities. However, the hotel shines in its location, earning an impressive score thanks to nearby attractions and public transport options, which are highly praised. On the culinary side, breakfast experiences are well-received, lifting the overall food score, although restaurant offerings leave much to be desired. Staff interactions show a mix of positive and negative sentiments, highlighting the need for improvements in certain service areas, particularly with housekeeping. Overall, while the location and food deliver positive points, the hotel must address critical issues in its rooms and staff service to elevate guest satisfaction.