Sunbeam for

Hotels

Guest feedback analysis at scale, simplified.

Sunbeam is an AI-powered tool that deeply analyses and tracks trends in your guest feedback, from multiple sources, to give you simplified insights. Find the feedback that matters, improve your guest experience, and drive revenue for your hotel.

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”What really interests me is that it's pulling data from many sources”
”It's great for analysing large amounts of text at scale and getting detailed insights”
”We used Sunbeam to understand what customers were saying, and what we could improve”
”(with other tools) It's just been so time consuming to go through all the comments ”
”We can see 'this is a problem that our customers clearly have'”
”Sunbeam delivered exactly what I've been trying unsuccessfully to use Microsoft Copilot for”
”What really interests me is that it's pulling data from many sources”
”It's great for analysing large amounts of text at scale and getting detailed insights”
”We used Sunbeam to understand what customers were saying, and what we could improve”
”(with other tools) It's just been so time consuming to go through all the comments ”
”We can see 'this is a problem that our customers clearly have'”
”Sunbeam delivered exactly what I've been trying unsuccessfully to use Microsoft Copilot for”

How it works

From guest reviews, to insights, to suggestions

5/5 for breakfast variety, only problem was the missing pillowcases. When I went to the front desk, no one was there to help.

  • Issue
    trending_down-10%

    Missing items in the room directly impacts guest first impressions

    account_circleHotel Manager
    Experience/ Return rate
  • Suggestion

    Provide guests with tea and coffee options upon arrival

What will it suggest for your hotel?
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Works with:
  • Booking Logo
  • Expedia Logo
  • Google Logo
  • Hotels Logo
  • Booking Logo
  • Hotels Logo
  • Google Logo
  • Expedia Logo
  • TripAdvisor Logo
  • Yelp Logo
  • Yelp Logo
  • TripAdvisor Logo
Know what delights guests — and what doesn’t
Identify the most important issues and trends in guest feedback instantly — no manual work required.
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The outline of a Sunbeam insight, highlighting the priority and impact the feedback could have on the business.
See specifics that boost satisfaction
See how guest feedback affects KPIs such as: occupancy rate, repeat bookings, and online reviews.
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Insight highlighting business areas that may be impacted
Track and resolve issues, before they escalate
Track how guest feedback evolves over time, from check-in to check-out.
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On the left is a pie chart showing the distribution of sentiment, and on the right is a line chart showing the trend of feedback volume over time.
Share stories about guest experience that inspire action
Share clear, specific, data-driven insights with your staff and leadership teams.
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Illustration with a quarterly report slide deck header on the left, and a collection of charts on the right.

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Pricing

Choose what works for you

Select a plan that’s packed with the best features for understanding your guests better, increasing occupancy rates, and driving customer satisfaction.

Monthly

£199

£99/month, per property

The perfect low-commitment plan to get started

  • Unlimited amounts of feedback
  • Unlimited data sources
  • Analysis tooling included
  • Export capabilities
  • Multi-language feedback support
  • Dedicated support representative
Get started

Annual

£1999

£999/year, per property

Ideal for companies looking to scale their feedback operations

  • Unlimited amounts of feedback
  • Unlimited data sources
  • Analysis tooling included
  • Export capabilities
  • Multi-language feedback support
  • Dedicated support representative
Get started