Sunbeam
vs Medallia

Sunbeam vs Medallia: How can you make the most?

Medallia is known for enterprise-level CX capabilities, while Sunbeam’s quick, AI-driven approach helps teams uncover actionable insights without the heavy lift or cost.

We all have enough feedback. The challenge is knowing what to do with it.

Sunbeam goes three layers deeper than the existing text analysis in Medallia. Turning it into clear, actionable insights - at scale.

Why Use Sunbeam Alongside Medallia?

Faster Setup, Fewer Resources

Sunbeam’s onboarding is straightforward, enabling you to access key insights faster without major implementation hurdles.

Highly Flexible for Different Feedback Types

Consolidate all feedback—employee, customer, or guest—into one platform, without additional modules or patchwork solutions.

AI-Powered Theme Clustering

Sunbeam’s robust clustering technology rapidly uncovers patterns, saving time and streamlining decision-making.

Transparent Pricing

Our predictable pricing model eliminates contract complexities, scaling effortlessly as your needs grow.

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We have been going through a transformation and migrating our platform, which we knew would impact customer experience. We wanted to use Sunbeam to understand what in particular customers were saying, and what we could improve. The tool is great for analysing large amounts of text at scale and getting detailed insights.

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

"Sunbeam really matches with our agenda... (with other tools) it's just been so time consuming and not a fun task going through all the comments after every survey."

Simone Boksa, People Analytics Lead

Nuuday

A great use case for Sunbeam for organisations like us is being able to combine and see many sources of text in one place. Like combining feedback from our customers with our employee surveys and transcripts from our customer support. We can then really start using the power of text to make informed decisions.

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

"Sunbeam was able to deliver exactly what I've unsuccessfully been trying to use Microsoft Copilot for, and what I would have hoped to get from our survey provider"

Purpose Director

40,000 employee manufacturing company

"What really interests me is that it's pulling data from many sources. We can see 'this is a problem that our customers clearly have' - which then correlates to other topics in the feedback."

Head of HR

Leading Transport Company

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

"Sunbeam really matches with our agenda... (with other tools) it's just been so time consuming and not a fun task going through all the comments after every survey."

Simone Boksa, People Analytics Lead

Nuuday

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

"Sunbeam was able to deliver exactly what I've unsuccessfully been trying to use Microsoft Copilot for, and what I would have hoped to get from our survey provider"

Purpose Director

40,000 employee manufacturing company

"What really interests me is that it's pulling data from many sources. We can see 'this is a problem that our customers clearly have' - which then correlates to other topics in the feedback."

Head of HR

Leading Transport Company