Sunbeam
vs Delighted

Sunbeam vs Delighted: Which should you choose?

Delighted is a straightforward survey solution for capturing quick feedback. However, for robust AI-driven analysis and advanced clustering, Sunbeam provides deeper insights that drive real change.

We all have enough feedback. The challenge is knowing what to do with it.

Sunbeam goes three layers deeper than the existing text analysis in Delighted. Turning it into clear, actionable insights - at scale.

Why Use Sunbeam Alongside Delighted?

In-Depth Analysis

Sunbeam’s auto-clustering and sentiment detection go beyond Delighted’s simpler survey metrics, revealing hidden trends for strategic action.

Adaptable for All Feedback

Manage feedback from employees, customers, and more—all in one unified platform without separate add-ons.

Predictive Insights

Pinpoint the themes that directly impact engagement, satisfaction, or profitability so you can prioritise effectively.

Shareable Dashboards

Streamlined reporting tools make it effortless to share real-time data with stakeholders, bridging the gap between feedback and decision-making.

Start a free trial now: your first analysis is on us.

Get a free analysis of all your reviews – no credit card needed, no commitment. Leave your details and we’ll be in touch.

Leave your details 👇

We care about your data. Read our privacy policy.

We have been going through a transformation and migrating our platform, which we knew would impact customer experience. We wanted to use Sunbeam to understand what in particular customers were saying, and what we could improve. The tool is great for analysing large amounts of text at scale and getting detailed insights.

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

"Sunbeam really matches with our agenda... (with other tools) it's just been so time consuming and not a fun task going through all the comments after every survey."

Simone Boksa, People Analytics Lead

Nuuday

A great use case for Sunbeam for organisations like us is being able to combine and see many sources of text in one place. Like combining feedback from our customers with our employee surveys and transcripts from our customer support. We can then really start using the power of text to make informed decisions.

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

"Sunbeam was able to deliver exactly what I've unsuccessfully been trying to use Microsoft Copilot for, and what I would have hoped to get from our survey provider"

Purpose Director

40,000 employee manufacturing company

"What really interests me is that it's pulling data from many sources. We can see 'this is a problem that our customers clearly have' - which then correlates to other topics in the feedback."

Head of HR

Leading Transport Company

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

"Sunbeam really matches with our agenda... (with other tools) it's just been so time consuming and not a fun task going through all the comments after every survey."

Simone Boksa, People Analytics Lead

Nuuday

Frederik Wolff, People & Culture Lead (Europe)

PaulCamper

"Sunbeam was able to deliver exactly what I've unsuccessfully been trying to use Microsoft Copilot for, and what I would have hoped to get from our survey provider"

Purpose Director

40,000 employee manufacturing company

"What really interests me is that it's pulling data from many sources. We can see 'this is a problem that our customers clearly have' - which then correlates to other topics in the feedback."

Head of HR

Leading Transport Company