# Sunbeam vs Enterpret

Canonical URL: https://sunbeam.cx/compare/enterpret

Where Enterpret aggregates feedback from your existing tools, Sunbeam helps you collect it and analyse it in one platform.

## The short version

Enterpret is a feedback intelligence layer that aggregates customer feedback from the tools you already use (Intercom, Zendesk, App Store, Gong, sales calls) and applies an adaptive taxonomy to surface themes. It is designed for product and CX teams at companies that have years of feedback distributed across systems and need a single consolidated view.

Sunbeam covers more of the journey. The feedback collection layer (Asklet conversational widgets, free unlimited surveys) is part of the product, not a prerequisite. The analysis goes further than thematic taxonomy: Sunbeam auto-discovers a system model of your product and scores the impact of every issue in business terms. If you have an Enterpret-shaped problem (lots of feedback already, no consolidation), Enterpret will likely fit. If you are earlier in the journey or you want collection and analysis from the same vendor, Sunbeam fits.

## Feature comparison

| Feature | Sunbeam | Enterpret |
| --- | --- | --- |
| First-party feedback collection | Asklet, surveys, integrations | Aggregation only |
| Conversational widget with voice input | Yes | No |
| Thematic analysis | Yes | Yes |
| Structure of the product taxonomy | Auto-discovered system model | Adaptive taxonomy |
| Impact scoring (quantified cost per issue) | Yes | No |
| Free tier | Free, today and forever | Contact sales |
| Time to first insight | Minutes | Weeks (after source integrations) |
| Self-serve onboarding | Yes | Implementation engagement |

## Verdict

### Choose Sunbeam if

- You do not already have feedback distributed across half a dozen tools that needs consolidating.
- You want one platform for collection and analysis instead of an analysis layer that depends on others being in place.
- You want auto-discovered system models and impact scoring on top of thematic analysis.

### Choose Enterpret if

- You have years of feedback fragmented across Intercom, Zendesk, sales calls, App Store, and Gong, and you need it consolidated.
- You are an enterprise team with the budget and procurement process for a dedicated intelligence layer.
- Adaptive taxonomy maintenance is a feature you specifically want.