features

Feedback can feel like a sea of complaints, but look closely, and often you can find hidden gems. Take this real example from The Windmill Farm hotel in Lincoln : “It would be helpful if there was some grab handles to help older people to get in and out of the

In the hospitality industry, feedback can arrive in any language. It’s part of what makes this industry so exciting—you’re dealing with a diverse, global audience. But how do you handle feedback in 15 different languages without losing the richness of what’s being said? Why Multilingual Feedback