Rethinking Feedback for Product Teams - Moving Beyond Tagging and Transcripts
Explore how product and CX teams are rethinking feedback analysis, and leaving behind research-first tools for scalable, real-time insight that drives change.
Topic
Customer Experience
A collection of 4 posts
Turning Feedback into Insights: A Smart Analysis Method
Discover how to transform customer and employee feedback into actionable insights. Our five-step methodology turns overwhelming data into clear, strategic intelligence that drives meaningful business decisions.
Reputation Management for Google Reviews
We built Sunbeam to help you handle the flood of online feedback more easily. While Google Reviews is crucial for local search rankings, it offers only basic filtering for positive or negative feedback. Sunbeam can show you exactly what to improve so your brand always looks its best.
The Hidden Traps of Customer Insight
Understanding and acting on customer feedback is crucial for success. However, many companies find it’s harder than expected to put this into practice. We’ve spent the last six months speaking to organisations attempting to improve how they handle their customer feedback data, and found some common challenges.
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